General conditions and antiCovid-19 measures

CONDITIONS OF THE CONTRACT 

To make a reservation for a bungalow or pitch the following conditions will have to be accepted.

The reservation is personal and not transferable. Once we receive the down payment the reservation is fixed. The dates of the reservation can not be changed (neither shortened nor lengthened) and the booked time period has to be paid entirely. The campsite reserves itself the right to change the accommodation at any point in time and to offer the customer an equivalent accommodation instead.

Equipment Bungalow:
Equipped with cutlery and kitchen utensils for the number of places according to the contracted model. Cleaning utensils and courtesy pack.

Sheets and towels, chair and baby cot are optional and must be requested when making the reservation. Delux bungalow sheets and towels are included

Check-in /out Bungalow:
The bungalow will be available for check in from 16 pm. at 20 pm.  In the case of arriving later the reception must be informed beforehand.

Check out must be 9 am to 11 am on the day fixed in the contract.

Only one vehicle is allowed per bungalow.

Check-in/ out Pitch:
This pitch will be available for check in from 12.00h to  13:30h and from 16:00h to  20:00h. In the case of arriving later the reception must be informed beforehand.

Check out must be 9 am to 12 am on the day fixed in the contract.
The camping reserves the right to change the assigned pitch. It will be mandatory to have at least civil liability insurance. If gas is available, a copy of the Periodic Review Certificate and policy must be presented to reception.

Pets:
Pets are allowed in most of the bungalows but NOT in all. You must notify at the time of booking. Includes supplement. Maximum 2 animals per accommodation. Presenting with one or two dogs without having previously reserved may imply the cancellation of the reservation without the right of return.

We do not accept dogs considered PPP (potentially dangerous) under current legislation.

The client with a dog agrees to take the following safety and hygiene measures:

  1. Inside all the camping grounds and in the common spaces I will always carry my dog ​​on a leash.
  2. I have an updated health card and civil liability insurance contracted that covers compensation for damages my dog ​​may cause to people, things or other animals.
  3. I will not leave my dog ​​alone inside a bungalow, caravan or tent.
  4. I will not allow my dog ​​to disturb other campers with barking or other actions.
  5. If my dog ​​does his needs inside the camping area, he will collect and throw in the red container located at the entrance.
  6. In case of not complying with any of these rules, I promise to leave the campsite with my dog ​​immediately and will not claim the amount of the unfinished stay.

Occupation:
The occupation may not exceed in any case the number of places admitted according to the model.
Complementary tents are not allowed next to the bungalow.

Payment:
Payment and deposit will be 50% of the reservation amount and can be made by credit card at the same time as the Online reservation.

The signal is received, the reservation will be confirmed in writing (e-mail). The rest of the pending amount will be paid at the time of check in. Cadí Vacances reserves the right to charge 100% of the total stay on certain dates or on reservations with special conditions.

Security deposit in bungalows: € 50 per bungalow or cabin. It will be returned after a review of the inventory and cleaning of the accommodation. In case of damage or lack of cleaning, the corresponding amount will be invoiced.

Cancellation of contract.
If the bungalow or pitch is not occupied by the owner before 8:00 p.m. on the contracting date without prior written notice to the email: [email protected], the contract will be automatically canceled, which will entail the loss of the amount delivered. In case of leaving the accommodation or pitch before the scheduled date, there will be no refund. Cadí Vacances reserves the right to rehire the bungalow or pitch.

Cancellation without cancellation insurance:

Cancellation of the reservation 30 days before arrival will be lost  10% of the down payment.

If the reservation is cancelled between 15 and 30 days before arrival 50% of the down payment will be lost.
In case of a cancellation occurring less than 15 days before arrival 100% will be lost.

Cancellations must be made in writing either via email: [email protected]

Opening and closing of services and facilities 2020:

Non-school days *: The service building (showers, etc.) and the main building with the reception, the bar, restaurant, SPA, shop and games room will remain open according to their corresponding hours, except for the Christmas calendar and local holidays . Cadí Vacances reserves the right to close its facilities and services due to justified force majeure.

Christmas Calendar:
From December 18 to 27: Open service building and closed main building.
From December 28 to January 5: Open.
January 6: Open service building and closed main building. The campsite will close the doors at 9pm.

January 7: Closed.

* Non-school days are considered days without school. That is, on weekends (from Friday afternoon to Sunday afternoon) and all those days that children do not have school during the Christmas and Easter holidays, summer holidays, long weekends and holidays.

The pool opens from San Juan to September 11. Cadí Vacances reserves the right to close the pool due to risk of thunderstorm or justified force majeure.

Prices shown are subject to change based on availability and may rise. Our prices include TAX.

The safest vacation

Measures adopted at the Cadí Vacances campsite against COVID-19

general information

What is the new coronavirus? SARS-CoV-2 is a new type of zoonotic coronavirus that affects humans and produces COVID-19, a respiratory disease.
How is it transmitted? It is transmitted through direct contact with droplets expelled by coughing or sneezing by an affected person. Transmission by air at distances greater than 2 meters is unlikely.
Can COVID-19 be transmitted through food? According to the WHO, COVID-19 is very unlikely to be transmitted through food or food packaging, as
coronaviruses cannot replicate in these products, they require an animal or human individual to do so.
What are the most common symptoms? FEVER -COSSING – FEELING OF LACK OF AIR
In some cases, the sense of smell and taste, sore throat, headache, general weakness, diarrhea or vomiting may also be reduced.

What can I do to protect myself from coronavirus again?
Wash your hands frequently and meticulously, when coughing or sneezing, cover your mouth and nose with your elbow flexed, regularly clean the surfaces you touch the most, keep a safe distance of 2 meters,
use a hygienic mask, use disposable handkerchiefs.
What should I do if I have symptoms? if you have symptoms stay at home to prevent the spread of workers and other camping customers. Communicate this to your referring healthcare staff.

Measures taken at the Reception

  • The security protocols established by the Government will be strictly complied with. billboards will be informed of the measures applied, the procedure to be followed and the capacity.
  • Entrance to reception will be limited and the interpersonal safety distance of two meters will be maintained. The use of a mask is mandatory.
  • Direct contact will be limited by protective partitions and the team will always attend to you with a mask.
  • The external surfaces will be cleaned and disinfected after the attention of each customer.
  • Disinfectant ice will be provided in the common camping and restaurant areas.
  • It will be facilitated at the online check-in so that your stay at the Reception is minimal.
  • The keys to the accommodation will be disinfected before handing them in and will be collected at the Reception by a single person.
  • Payment will preferably be made by card. the dataphone will be protected and disinfected in each use.

Measures adopted in the Service Block

  • The security protocols established by the Government will be strictly complied with. billboards will be informed of the measures applied, the procedure to be followed and the capacity.
  • The interpersonal safety distance of two meters will be maintained. The use of a mask will be mandatory when this distancing cannot be guaranteed.
  • Disinfectant gel will be provided on access.
  • The frequency of cleaning will be increased in accordance with current legislation.
  • Cleaning and disinfection will be carried out with viricidal disinfectant products certified and authorized by the Ministry of Health.
  • There will be a specific cleaning of those manipulable and high contact elements such as taps, switches, handrails, showers, doors and handles, etc.

Measures taken in the Accommodation

  • The accommodations will be cleaned and disinfected after each stay with viricides certified and authorized by the Ministry of Health.
  • There will be a specific cleaning of those manipulable and high contact elements such as taps, switches, handrails, showers, furniture, appliances, doors and handles, etc.
  • The remote controls will be protected with a bag.
  • When there is the possibility or availability, the accommodations will be assigned prioritizing those in the
    which have not accommodated customers during the 48 hours prior to the arrival of the new customer.

Measures taken in the Common Areas

  • The security protocols established by the Government will be strictly complied with. billboards will be informed of the measures applied, the procedure to be followed and the capacity.
  • The interpersonal safety distance of two meters will be maintained. The use of a mask will be mandatory when this distancing cannot be guaranteed.
  • The frequency of cleaning will be increased in accordance with current legislation.
  • Cleaning and disinfection will be carried out with viricidal disinfectant products certified and authorized by the Ministry of Health.
  • There will be a specific cleaning of those manipulable and high contact elements such as taps, switches, handrails, showers, doors and handles, etc.
  • During Phase 1 the use of sources is prohibited. During the rest of the Phases, its use for direct drinking is prohibited. Hand disinfection will be needed before and after each use.
  • Some services may be temporarily closed depending on current legislation.

Measures taken in the Store

  • The security protocols established by the Government will be strictly complied with. billboards will be informed of the measures applied, the procedure to be followed and the capacity.
  • The interpersonal safety distance of two meters will be maintained. The use of a mask will be mandatory when this distancing cannot be guaranteed.
  • Disinfectant gel will be provided.
  • The frequency of cleaning will be increased in accordance with current legislation.
  • Cleaning and disinfection will be carried out with viricidal disinfectant products certified and authorized by the Ministry of Health.
  • There will be a specific cleaning of those manipulable elements and high contact such as doors and handles, shelves, etc.
  • Food and cleaning products will be sold.
  • Payment will preferably be made by card. The dataphone will be protected and will be disinfected in each use.

Measures taken at the Bar-Restaurant

  • The security protocols established by the Government will be strictly complied with. billboards will be informed of the measures applied, the procedure to be followed and the capacity.
  • The use of the bar bar is restricted according to government requirements at each stage.
  • The interpersonal safety distance of two meters will be maintained.
  • The customer will have disinfectant gel.
  • The waiters will always attend to them with a mask.
  • After each service, the surfaces used (tables, chairs, bar, etc.) will be cleaned and disinfected.
  • The frequency of cleaning will be increased in accordance with current legislation.
  • Cleaning and disinfection will be carried out with viricidal disinfectant products certified and authorized by the Ministry of Health.
  • There will be a specific cleaning of those manipulable elements and high contact such as doors and handles, sinks, taps, etc.
  • Payment will preferably be made by card. The dataphone will be protected and disinfected with each use.

Contact Phones

  • Citizen helpline for coronavirus in Catalonia: 061/112
  • Psychological assistance telephone number for the general population with difficulties arising from the state of alarm by the COVID-19 of the Ministry of Health: 91 700 79 88
  • Telephone Hospital de Berga: 938 24 34 00